Frequently Asked Questions

TCIS has digital images of checks from seven years ago to the present.

Do I need specific software to see a check image?

Images for checks less than two (2) years old will be in PDF format.

Checks over two (2) years old will be in TIF format. You will need the ability to read PDF and TIF files. TIF files can be read with MS Office Document Imaging or other image viewing software.

Work with your IT Support staff to enable TIF image viewing in your environment.

How do I gain access to the RFC Cancellation Reports (formerly available in Pay.gov)?

If you do not have access to TCIS, reference Getting Started with TCIS to complete your enrollment.
If you already have access to TCIS, you will be required to login to ISIM and edit your account to add the COTS Application, Dashboard - Cancellations.

Should I request access to the Dashboard - Reclamations?

The Dashboard - Reclamations should only be requested if your agency issues recurring benefit payments.

Why doesn't the Dashboard open when I select; it just keeps spinning?

Check your Compatibility View Settings in Internet Explorer to ensure "treas.gov" has been added.

How do I find and use Microsoft Office Document Imaging for old check images?

If you are having problems seeing images for old checks, follow these steps:

From the Start menu, choose All Programs.
In the list of programs, choose Microsoft Office.
Within the Microsoft Office list, choose Microsoft Office Tools and then Microsoft Office Document Imaging.
When the application opens, go to Tools.
From Tools, Choose Options.
Within Options, under the "Other" tab, click on Reset.

How can I find the status of files I have sent to TCIS?

Use TCDOMS – the Transmittal Control and Disbursing Office Maintenance System of TCIS.

We strongly encourage you to monitor the status of files you send to TCIS, including your files for:

issuing checks
available check cancellations (ACC)
unavailable check cancellations (UCC)

If I get information by payee ID, can I also see other agency records?

No. You can only see information you have permission for, based on your user profile.

Last modified 03/23/22

Treasury Check Information System

A program of the Bureau of the Fiscal Service